Personalisation: putting people in your marketing strategy

25th July 2014

Posted by in Branding, Food & Drink

By now we are sure that you have all seen Coca Cola’s latest marketing campaign: “Share a Coke with…” It appears that personalisation is a big thing in the food and drink industry at present.

Personalisation can be as simple as using a lead or client’s first name on an email, or you could go to the extreme like Coke, and put your customers’ names on the products.

Coca Cola have used the top 150 names in the UK to create personalised bottles of regular Coke, Diet Coke and Coke Zero, the idea being that you share the bottles with friends and family.  The campaign is set to be around all summer, and Coke are even hosting events for those whose name do not appear on the shelves, allowing them to have personalised bottles printed.

Irn Bru HP Sauce

HP Sauce are also jumping on the personalisation bandwagon specifically for Fathers Day (June 16th). Using a Facebook competition, HP are allowing 100 of their biggest fans to win personalised bottles of sauce for their dads. No surprises that your chances of winning are doubled if you choose to share the campaign on your Facebook timeline. HP Sauce state that the reasoning behind the campaign is to reward their most loyal fans (and their dads) in “a new and exciting way”.

A slightly tongue-in-cheek nod to personalisation is Irn-Bru’s new can. Following on from their TV campaign, the scottish soft drink has released pictures of a personalised can, but it’s only suitable if your name is Fanny. Unfortunately the can is not available in stores, and there is no word as yet that it ever will be.

Personalisation is a rewarding strategy, both from the prospective of the business, and your audience. The customer feels that they are being given something back from the company, and the company is able to encourage loyalty and advocacy.

Do you use personalisation in your marketing strategy?

 

Sources of Information:
http://www.thedrum.com/news/2013/05/31/hp-sauce-offers-facebook-fans-chance-win-personalised-bottles-father-s-day
http://www.thedrum.com/stuff/2013/05/31/irn-bru-jumps-personalised-can-bandwagon-suitable-only-people-called-fanny
http://www.coca-cola.co.uk/faq/products/share-a-coke.html